FAQ

What is a digital proof?

A digital proof is a digital image of how your products will look. We will show you a image before production. You can make changes until you are satisfied.

When can I get a digital proof ?

Normally, digital proof will be Emailed to you within 24 hours.

How to confirm the digital proof?

Just reply “confirm” to the Email with proof, then we start production.

Can I see how my products look before production？

Yes, we will Email you a digital proof within 24hours of receiving your order for your confirmation, Production will be started on your Approval of the proof.

If we don't receive any comments from you on the digital proof within 7days, the production process will be started.

Can I see my physical product before shipment?

Yes, you can make notes "Confirm physical product before shipment" when placing your order and we will Email you the physical product pictures to you before shipment. We will ship directly if we don’t receive any comments from you within 3 days.

When could I receive my order?

Different products take different production time, Normally,we estimate a turnaround time about 2-3 weeks.

Rush service is available?

We can offer rush service for some products, please select the delivery date or Email your detailed request to sales@bestypromo.com to get exact reply.

Can I get a better price for large order?

Yes, pls Email details to sales@bestyporomo.com. 

I have several designs for one product, Can I get discount ?

Yes,you can. You could Email us for a unique discount code before making payment for your order, and we make discount accordingly.

I need to make a change to the order that I placed.

Ok, Email us and we will Email what extra cost will happen, Different cost will happen on different products.

Can I use other font, not the default one ?

Yes, default font is Arial,You could Email us what font you want.

Can I cancel the order ?

Full refunds will be made if the order is not in production. The order could not be cancelled if the order in production process, because the mould and material cost occur.

What happens if there is a mistake on my products ?

We will redo free of charge if the mistake is done by factory..

Do you ship to PO Box ?

No,We ship to physical address only.

How could I track my order ?

You could Email us for updates during the production,We will Email you the tracking no as long as your order is shipped.

Any other thing not clear ?  Email: sales@bestypromo.com